My Motor Claims Work Queue

Open work items

Reference	Type	Received	Status
No matching cashless claim existsRegistration MH 12 KT 4471 has not yet been entered in the core claims ledger.

Claims Processing

Cashless motor claims
Use this workflow after a human review decision has been received. Complete policy, evidence and repair authorization before submission.

New Cashless Motor Claim

1Claim & PolicyParties, vehicle and incident

2Evidence & AssessmentFiles, damage and estimate

3Repair AuthorizationDecision and submission

Policy and customer

Policy number *

Policyholder *

Mobile number *

Insured declared value (INR) *

Coverage *

Vehicle and network workshop

Vehicle registration *

Vehicle *

VIN / chassis number *

Network workshop *

Workshop code *

Cashless eligibility *

Incident

Loss date and time *

Loss location *

Incident description *

Registration Status

No legacy claim number assigned
This record remains a draft until all three steps are completed and submitted.

Source	Back-office approval
Claim type	Cashless motor own damage
Repair status	On hold

Complete every required claim, policy, vehicle and incident field.

Mandatory claim documents

Registration certificate (RC) *

Driving licence *

Signed claim form *

KYC document *

Workshop estimate *

Damage photographs

Damage images *

Select all three JPG/PNG damage photographs in one action.

Confirmed damage areas *

Left front doorLeft rear doorLeft rear quarterLeft sill

Capture verification *

Assessment and estimate

Original Hindi / Hinglish narration *

English translation *

Original estimate (INR) *

Corrected estimate (INR) *

Discrepancy and correction *

Evidence Intake

Files are stored with this draft only in the browser.
The production system would transfer these files into the claim document repository.

Expected	5 claim documents
Damage photos	3 images in one upload
Evidence source	Bavaria Motors Pune
Review source	Wonderful approval payload

Attach all five required documents, select three damage photographs, confirm a damage area and complete the assessment.

Human review decision

Decision type *

Authorized ceiling (INR) *

Deductible / customer contribution (INR) *

Approved repair scope *

Exclusions / non-covered items *

Registered surveyor *

Surveyor registration / reference *

Decision rationale *

Claim state after submission

Repair hold *

Claim status *

Payment status *

Next checkpoint *

Replacement vehicle

Submission Summary

Policy	—
Customer	—
Vehicle	—
Workshop	—
Documents	—
Damage photos	—
Repair amount	—
Claim number	Assigned on submit

Final action
Submit creates the claim in the legacy ledger and records the approved cashless repair authorization in the same transaction.

Complete every required authorization and claim-state field before submitting.

Cashless motor claim submitted successfully

AIG-IN-2026-4471
The claim and repair authorization were created in the AIG Core Claims ledger.
Authorization reference: RA-260803-4471

Repair authorization₹1,84,500 ceiling · repair hold released

Next stageAwaiting repair completion and final invoice · payment not initiated

Network workshopBavaria Motors Pune

Claim statusOpen — this is not final settlement